Returns & Exchanges
At House of Clauss, we take pride in the quality of our gourmet products, but due to the perishable nature of our food items, we can only offer returns or replacements for goods that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for any compromised products.
Document the Issue
Take clear photographs of the damaged packaging and the specific product defect immediately upon arrival.
Contact Support
Email our concierge team at [email protected] with your order number and the attached photos of your items.
Verification Review
Our quality assurance team will review your claim within 24 hours to determine if a refund or a replacement is appropriate.
Resolution Delivery
Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing